We make every effort to provide the best possible service. If something went wrong, we kindly ask you to contact us and make your complaint. You can e-mail us or call. You can also reach us by post. We will review the complaint and try to resolve it as soon as possible to everyone's satisfaction.

Our contact information:


+31 (0) 50-8509248
Monday till Friday from 9:00 to 17:00 pm 

Cederlaan 10

9301 NM Roden
The Netherlands

Upon receipt of your complaint, you will receive a confirmation.

We will manage your complaint as soon as possible and respond in any case within 14 days of receipt. If more time is needed, we will conact you for further explanation. If you do not agree with this, you can always contact the Department of mediation Webshop Hallmark which Fachera is affiliated wo. Should the mediation for any reason does not lead to a satisfactory solution, it is possible to submit your dispute to the Disputes Committee (SGC).

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